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Terms & Conditions

From hereinafter mix direct ( shall be known as 'We'.


1. General

• Goods are not supplied on a trial basis.

• Unless we are specifically asked about requirements or compatibility, we shall assume the customer is aware of what these are.

• All illustrations and product descriptions featured in our advertisements, web site or brochures are correct at the time of going to press or web pages going ‘live'. Any changes to the products will be mentioned on the website or at the time of ordering by mail order.

2. Pricing

• All prices are quoted are inclusive of VAT unless otherwise stated.

• Prices and promotional offers are subject to change without notice. All are subject to availability.

• All products (inc. special offers, upgrades, promotions and free gifts) are subject to availability.

3. Payment

• Access, Mastercard, Visa, Switch, Solo, Delta cards are accepted without surcharge, however we reserve the right to delivery only to the card holders billing address or any other address acceptable to the card issuer.

• Your credit/debit card will be charged at the time of order in order to secure the goods.

• Personal or business cheques are welcome but will need to be cleared before the goods are shipped. This takes up to 2-3 working days from when we receive the cheque. Bankers drafts and building society drafts are acceptable as well as postal orders. These will be cleared immediately. You may also transfer funds (or pay by cash) directly into our bank account, in which case goods will be shipped as soon as funds have cleared. Please speak to a sales representative to obtain details and procedures.

• Personal or business cheques may be express cleared for a nominal fee of £15.

• No property or title of the goods shall pass from mix direct to the customer until payment has been received in full. The customer is responsible for the goods from the time of delivery and liability to insure the goods then rests with the customer.

4. Shipping

• If we have to part ship an order, due to temporary stock shortage, subsequent part shipments will not carry a delivery charge. We will always try to let you know if an item is out of stock at the time when you place your order. If, however, you order new release items, we shall hold the order until all items are in stock unless you agree to pay an additional shipping charge.

• All shipments in transit from mix direct are covered by carrier's insurance.

• The Customer's signature will be required at the time of receipt and goods cannot be left without such a signature.

• Claims for non delivery, missing items or damage to good in transit must be made as soon as possible.

• ‘Dead on arrival': Goods found to be faulty from new can be returned for replacement or refund. The customer must notify mix direct as soon as possible.

• Failed delivery due to customer (i.e. customer not present or refused goods) which are returned to mix direct are subject to a £15 charge for return. If the same goods are requested to be re-delivered, a minimum of £10.00 re-delivery charge will apply.

• Acceptable orders which have been placed and cleared by 3pm weekdays will be shipped that day for expected delivery in Mainland UK during the next working day, (barring systems failure etc.). If an order has not cleared in time, mix direct will contact the customer to inform them of any delay.

• Delivery charges are for Mainland UK only, extra carriage will be charged for deliveries to Northern Ireland, Isle of Wight, Channel Islands, Isle of Man, Highlands of Scotland.

• Heavy single items over 20 kg eg speakers, bassbins, heavy stands etc will incur extra carriage charges. Any single item over 30 kgs are subject to £50 carriage per item over 30kg. If you would like to know extra charges call 0208 597 9721.

* Sefour and Zomo stands require an additional carriage charge starting from £15.00 depending on which stand due to size and weight and Zomo stands are shipped from Germany.

* All orders from Liteconsole incur a 99.00 GBP delivery charge.

* mix direct defines ‘cleared orders' as orders that have cleared funds and security checks.

* Delivery service is working days which are Monday - Friday excluding Bank Holidays. If you require a Saturday delivery you will to call th estore before 3.30 pm on a Friday to arrange this. Any order placed after 4.00 pm on a Friday will be shipped on the next available working day, which is normally Monday unless its a Bank Holiday. EG if ordered on a Saturday next day delivery would be Tuesday, standard delivery would be Wednesday Or Thursday.

5. Warranty

• All products are covered by the manufacturer's warranty.

• ‘Dead on arrival': Goods found to be faulty from new can be returned for replacement or refund. The customer must notify mix direct as soon as possible.


6. Refunds

All refunds are done 14 working days from date of cancelation.

All cancellations must emailed they cant be taken over the Phone. 

7. Distance Selling

The following terms apply to mail order consumers as defined in the Consumer Protection (Distance Selling) Regulations 2000 (“Regulations”).

• The consumer shall, subject to the terms set out in this Clause, have the right to cancel a Contract within 7 working days from the day after the date of delivery of the Goods by the Company to the consumer provided that he/she gives written notice of such cancellation.

a/ If a consumer exercises his/her right to cancel a Contract, mix direct shall, in accordance with the Regulations, reimburse any payment made by the consumer within 30 days from the date the goods are returned to the store or in person, or via courier as long as  he/she gave such notice of cancellations before returning the goods , provided that the consumer shall not be entitled to a prepayment in the event that:

a1/ He/she does not take reasonable care of the Goods either prior to cancellation of the Contract or, following cancellation, while the Goods remain in the possession of the consumer. For the purposes of this sub-clause A1, a consumer shall be deemed not to have taken reasonable care of the Goods if such Goods are not kept packed in their original box, with all accessories, manuals and cables and the internal or external packaging is defaced or damaged in any way; or

a2/ The Goods are marked, damaged or not in the same condition in which they are sold.

• The consumer is responsible for the cost of returning any unwanted items, or will be responsible for the direct cost of collection of such items.

These terms and conditions do not affect your statutory rights and should be read in conjunction with our refunds policy which is available to read here

By Placing your order you are accepting these terms and conditions.

8. 3rd Party Cashback Deals

Please note, Pioneer DJ, Denon DJ, Technics and Rane are excluded from any cashback websites. 0% Finance is not available for cashback claims. if 0% finance is used any cashback claim will be declined.